Refund & Returns Policy

Refunds and Returns Policy for, operated by Shahani LTD

Last Updated: January 4th, 2024

Welcome to, operated by Shahani LTD. We strive to ensure that you are satisfied with your purchase. This Refunds and Returns Policy outlines the procedures, conditions, and timeframes for returning physical and digital products purchased from our website.

1. Physical Product Returns

1.1 Initiation of Return: If you wish to return a physical product, please contact our Customer Support team at within 14 days of receiving your order to initiate the return process. Please provide your order number, reason for return, and details of the product you wish to return.

1.2 Conditions for Return:

  • The product must be unused, undamaged, and in its original packaging with all original tags attached.
  • Proof of purchase (order confirmation, invoice, or receipt) is required.
  • Returns must be initiated within 14 days of receiving your order.

1.3 Return Shipping: Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect. We recommend using a trackable shipping service for returns.

1.4 Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.

2. Digital Product Returns

2.1 Eligibility: Due to the nature of digital products, all sales are final. We do not accept returns, refunds, or exchanges for digital products once the purchase is completed and the product is delivered. Please ensure that you read product descriptions carefully before making a purchase.

3. Exceptions

3.1 Defective or Damaged Products: If you receive a defective, damaged, or incorrect product, please contact us immediately at We will evaluate the issue and provide further instructions on the return or replacement process at no additional cost to you.

4. Contact Information

For any questions or concerns regarding our refunds and returns policy, please contact our customer support team at:

Shahani LTD Email: Address: Bhopal

5. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By making a purchase on, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.